Customer Service
Drafting replies to reviews
A tricky review sits unanswered because the right words won't come.
Common friction points
- A one-star review stays live and unanswered for weeks.
- It's hard to find a tone that's firm but not defensive.
- Good reviews go unacknowledged just as often as bad ones.
What I can do
- Draft a considered reply within a day, for any rating.
- Get the tone right before it's public and permanent.
- Turn a pattern in reviews into something worth fixing.
Free 30 minute call. No pitch — just whether this is worth doing in your business.